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Auntie Annes Cares

Auntie Annes Cares

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Shop Details

Shopper: Edwin Tranquilino
Shopper ID: BW035
Schedule Number: AU1102680
Client: Auntie Annes Cares
Store Number: NC119
Store Name/Location: Northlake #2
Departments [Regular]
Shop Dates: From: 01/04/2013 to 01/04/2013
Shop Time:
Address: 6801 Northlake Mall Drive
Special Directions or Info: Lower level near Belk. For this location the employee names are on their hats. If there name is printed/embroidered on their hat then give them credit for wearing a name tag.
City: Charlotte
State: NC
Zip: 28027
Phone: 000-000-0000
NUMBER QUESTION RESPONSE
Anticipating Needs
7. Were the pretzel flavor and any upsell item you ordered immediately available?
Yes No  
If no:
7A. If what you ordered was not immediately available, did the crewmember offer you an alternative product, offer to make what you ordered or tell you how long it would be until your item would be available?
Yes No  
  Click Here to Clear This Answer  
7B. Please describe what the crewmember said:
 
8. Did the crewmember offer additional SPECIFIC items or promotional specials, combos or upgrades to enhance your order?
THIS IS THE NUMBER ONE QUESTION THAT IS ANSWERED INCORRECTLY. The employee has to specifically offer you a named product. Good Examples: Would you like a Coke would get a Yes response for this question. Would you like a Cheese Dip would get a Yes response for this question. Bad Examples: Would you like a drink would get a No response for this question. Would you like a dip to go with your meal would get a No response for this question. The employee has to name a specific product before this question would get a Yes response.
Yes No  
If yes:
8A.
What item or special was offered? (Please select from the list below by answering Yes or No to each item.)
This question applies only to specific items.
If the crewmember only offers "a drink" or "a dip" you must mark "no."
DO NOT check every drink or dip if the crewmember only offers "a drink" or "a dip".
DIPS:
Sweet/Glaze
Yes No  
  Click Here to Clear This Answer  
Caramel
Yes No  
  Click Here to Clear This Answer  
Sweet Mustard
Yes No  
  Click Here to Clear This Answer  
Cheese
Yes No  
  Click Here to Clear This Answer  
Marinara/Pizza
Yes No  
  Click Here to Clear This Answer  
Hot Salsa
Yes No  
  Click Here to Clear This Answer  
Cream Cheese
Yes No  
  Click Here to Clear This Answer  
Other
Yes No  
  Click Here to Clear This Answer  
If Other:
DRINKS:
Coke/Diet
Yes No  
  Click Here to Clear This Answer  
Sprite
Yes No  
  Click Here to Clear This Answer  
Root Beer
Yes No  
  Click Here to Clear This Answer  
Lemonade
Yes No  
  Click Here to Clear This Answer  
Lemonade Mixer
Yes No  
  Click Here to Clear This Answer  
Dutch Ice
Yes No  
  Click Here to Clear This Answer  
Iced Tea
Yes No  
  Click Here to Clear This Answer  
Bottled Water
Yes No  
  Click Here to Clear This Answer  
Coffee
Yes No  
  Click Here to Clear This Answer  
Other
Yes No  
  Click Here to Clear This Answer  
If Other:
SPECIAL OFFER:
Manager’s Special
Yes No  
  Click Here to Clear This Answer  
Daily Combo
Yes No  
  Click Here to Clear This Answer  
At Home Kit
Yes No  
  Click Here to Clear This Answer  
Gift Card
Yes No  
  Click Here to Clear This Answer  
Other
Yes No  
  Click Here to Clear This Answer  
If Other:
8B. Did the crewmember’s offer feel sincere and interested in making sure your order was complete?
Yes No  
8C. If “no” to 8B, please describe:
Please skip if 8B is Yes or BOTH 8 and 8B are No.
 
9. Were you easily able to help yourself to napkins and straws and/or were you given the appropriate amount of napkins and straws?
Yes No  
Respectful of Boundaries/Time
10. Were the crewmembers working with an appropriate level of urgency and did you feel that your wait time was reasonable given the number of guests being served at this store?
Yes No  
10A. If “no”, please comment why:
 
11. Describe whether or not the crewmembers appeared to be working together as a team:
 
Engage Risk Free
12. Did you observe any signage in the store offering "Sample a Taste of Perfection"?
Yes No  
13. Was product being sampled?
Yes No  
If yes:
If Yes, then make sure to answer questions 13A, 13B, and 13C. If you answer No, then you will skip answering 13A, 13B and 13C.
13A. What product was being sampled?
 
    Original Pretzel Cinnamon Sugar Pretzel Almond Pretzel Pepperoni Pretzel Garlic Pretzel Sour Cream & Onion Pretzel Other
  Click Here to Clear This Answer  
If Other:
13B. At any time, were you offered a free sample from a crewmember?
Yes No  
  Click Here to Clear This Answer  
13C. Were samples available for you to help yourself?
Yes No  
  Click Here to Clear This Answer  
If Other:
14B. Did you purchase any upsell items?
You should only answer this question with a Yes response if the employee specifically upsold you a specific named drink, specific named additional food item or a specific named combo/special. If the employee states would you like a drink that doesn't count towards an upsell, so do not purchase a drink in that case.
Yes No  
If yes, please answer Yes or No to the items listed below.
DIPS:
You will only answer this question and the following questions if question 14B was answered with a Yes response.
Sweet/Glaze
Yes No  
  Click Here to Clear This Answer  
Caramel
Yes No  
  Click Here to Clear This Answer  
Sweet Mustard
Yes No  
  Click Here to Clear This Answer  
Cheese
Yes No  
  Click Here to Clear This Answer  
Marinara/Pizza
Yes No  
  Click Here to Clear This Answer  
Hot Salsa
Yes No  
  Click Here to Clear This Answer  
Cream Cheese
Yes No  
  Click Here to Clear This Answer  
Other
Yes No  
  Click Here to Clear This Answer  
If Other:
DRINKS:
Coke/Diet
Yes No  
  Click Here to Clear This Answer  
Sprite
Yes No  
  Click Here to Clear This Answer  
Root Beer
Yes No  
  Click Here to Clear This Answer  
Lemonade
Yes No  
  Click Here to Clear This Answer  
Lemonade Mixer
Yes No  
  Click Here to Clear This Answer  
Dutch Ice
Yes No  
  Click Here to Clear This Answer  
Iced Tea
Yes No  
  Click Here to Clear This Answer  
Bottled Water
Yes No  
  Click Here to Clear This Answer  
Coffee
Yes No  
  Click Here to Clear This Answer  
Other
Yes No  
  Click Here to Clear This Answer  
If Other:
SPECIAL OFFER:
Manager’s Special
Yes No  
  Click Here to Clear This Answer  
Daily Combo
Yes No  
  Click Here to Clear This Answer  
At Home Kit
Yes No  
  Click Here to Clear This Answer  
Gift Card
Yes No  
  Click Here to Clear This Answer  
Other
Yes No  
  Click Here to Clear This Answer  
If Other:
14C. Were you served a warm quality pretzel?
Yes No  
14D. If No, please select the issue with the pretzel:
 
    a. Burnt b. Dry c. Under-baked d. Cold e. Excessively Thick f. Excessively Thin g. Other
  Click Here to Clear This Answer  
14E. If Other, please explain:
 
15. Did your pretzel and any upsell item you ordered meet your quality expectations?
Note: If a dip is suggested and you accept the dip, then please do not count off for the taste or temperature of a dip. The store is not able to control the taste of the dip. Also the dip is supposed to be room temperature, so do not count off for the temperature of the dip.
Yes No  
15A. If no, please explain:
 
16. Was the crewmember’s name indicated on his/her uniform?
(Look for a nametag or embroidered name on hat, visor, apron or shirt)
Yes No  
16A. Please indicate the name or description of the cashier:
A complete demo profile includes:
gender
ethnicity
approximate age
height
build (slender, average, heavy)
hair length
hair color

16B. If you were unable to get the crewmember's name, please explain why below:
 
17. As you approached the store, did the appearance of the crewmembers provide a clean and high quality image?
Yes No  
17A. If “no”, please describe:
 
18. Did the appearance of the store provide a clean and high quality image?
Yes No  
18A. If “no”, please describe:
 

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